As a leader, it’s important that your team understand that mistakes will happen. It’s how you fix those mistakes and your willingness to take accountability that speak’s to one’s integrity. Lead by example and own your mistakes. No excuses. No placing blame. Apologize, fix it and learn from it. Add the mistake to your list of what not to do for future reference.
“Creating a culture of integrity and accountability not only improves effectiveness, it also generates a respectful, enjoyable and life-giving setting in which to work.” Tom Hanson, Ph.D.; Birgit Zacher Hanson, M.S., M.C.C., Who Will Do What by When?: How to Improve Performance, Accountability, and Trust with Integrity